Postal services. Quality of service. Measurement of misdelivery. FEASIBILITY STUDY
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Postal services. Quality of delivery. Forwarding
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Postal services Postal kits. Formation, handling and transportation
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Postal services. Automated processing of postal items. Facing identification marks
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Postal services. Parcel boxes for end use. Specifications
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Postage. Envelope with return address. Performance and printing requirements
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Postal services. Mail processing. Optical characteristics for letter processing
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Postal services. Quality of service. Principles of grievance handling
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Postal services. Quality of Service. Measurement of turnaround time for complex services for non-priority and non-urgent mail
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Postal services. Quality of service. Measurement of turnaround time for complex services for bulk mail
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